Question 1

How far in advance should I book transportation?

Accepted Answer

For the best availability and service, we recommend booking your luxury transportation at least 24-48 hours in advance. For special events, peak times, or if you require multiple vehicles, earlier booking (1-2 weeks in advance) is advised. For last-minute requests, please call us directly to check availability.

Question 2

What is your cancellation policy?

Accepted Answer

Our standard cancellation policy allows for full refunds on cancellations made 24 hours or more before your scheduled service. Cancellations made less than 24 hours in advance may be subject to a cancellation fee. For special events or peak times, a different cancellation policy may apply, which will be clearly communicated during the booking process.

Question 3

Do you provide airport pickup services?

Accepted Answer

Yes, we provide premium airport pickup services at all major Southern California airports, including LAX, Burbank, John Wayne, Long Beach, and Ontario. Our chauffeurs track your flight and adjust for any delays or early arrivals. For domestic flights, we provide a complimentary 30-minute wait time, and for international flights, a 60-minute wait time to ensure you have ample time to clear customs and collect your luggage.

Question 4

What areas do you service?

Accepted Answer

We primarily service the Greater Los Angeles area, including Beverly Hills, Hollywood, Santa Monica, Malibu, Pasadena, Long Beach, and Orange County. We also provide transportation to and from Palm Springs, San Diego, and Santa Barbara. For destinations outside these areas, please contact us for availability and pricing.

Question 5

What amenities are included in your vehicles?

Accepted Answer

All our vehicles come equipped with complimentary bottled water, charging cables for various devices, WiFi connectivity, and premium leather seating. Additional amenities vary by vehicle type and can include premium sound systems, ambient lighting, climate control, and more. Special requests for additional amenities can be accommodated with advance notice.

Question 6

Do you offer corporate accounts?

Accepted Answer

Yes, we offer corporate accounts with special rates and priority booking for businesses that require regular transportation services. Our corporate accounts include detailed billing, dedicated account management, and customized service options to meet your company's specific needs. Please contact our corporate sales team for more information.

Question 7

How are your chauffeurs selected and trained?

Accepted Answer

Our chauffeurs undergo a rigorous selection process that includes background checks, driving record verification, and professional reference checks. Once selected, they receive comprehensive training in defensive driving, customer service, local geography, and privacy protocols. All our chauffeurs are professionally dressed, punctual, and committed to providing exceptional service.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Corporate clients may also set up direct billing with approved credit. For certain services, a deposit may be required at the time of booking, with the balance due upon completion of service.

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Frequently Asked Questions

Service Area

Primary Service Areas

Los Angeles County

Orange County

Extended Service Areas